FAQ

 

 

Where does Tickmark store project data?

Tickmark stores project data on Amazon web servers. Cloud security at AWS is their highest priority. AWS customers will benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations.

What is the level of data transfer security?

Data transfer from the local machine to cloud server is secured by SSL certificate – banking level security (100 % encryption).

How often does Tickmark run backups?

Complete backups of all data synchronized with the server are performed nightly.

How can I install Tickmark?

Each Tickmark user will be provided with a link for application retrieval and installation. Upon link activation, the web page will open up in your default web browser.

Do I need Internet connection for Tickmark login?

Tickmark client application can be used irrespective of your internet connection status. If there is a healthy connection, i.e. in an online context, local data can be synchronized and updated with  the central repository on the remote server in the cloud. On the contrary, if internet access is unavailable, our  application still allows storing data in offline context. Once Internet access is available, both local and remote changes can be synced again.

Does each user have their unique login data?

Initial passwords will be provided for each individual user, but it is highly recommended that you change your password soon afterwards (through the application interface).

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What does a single Project include?

In the Tickmark Audit Software, a single project represents the complete documentation that originates from the respective audit engagement. Usual project groups are “Planning tasks”, “Audit evidence” and “Financial statements and Audit completion”.

Can I add different access rights for a single team member?

You can add team members who will work on single projects, and also add different access rights for each user with just one click on "Manage Access", which will open a dialog where you can control user rights in the project (Read, Write, Grant Access, Can Review or Can Lock).

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Can I create a new project from an existing project template?

Yes, you can use existing project templates to create a new project with the predefined content.

Can I add attachments into a project step?

Yes. It is often the case that electronic documents given by the client need to be included as audit evidence to the documentation. This data can be in different formats and cannot be copied directly into the application, such as for example a protected PDF document. That's why we have created the possibility of adding such documents as attachments.

Is it possible to link a project step with an external document?

Yes. In the process of auditing, there still are hard copy paper files that we must preserve as audit evidence or part of the documentation. In order to link these documents with our electronic documentation, you will find a category named "External references", which you can use for this purpose.

What does data synchronization mean?

Synchronization is very important as your work is sent to the server and allows others to see it, and hence, work on it. This also allows you to see the work of other team members and use it in your audit.

Can I sync just a part or all of a project?

Yes. Our application enables you to synchronize the whole project or just part of the project as a step or a group of steps.

What are Instruction Notes?

Instructions notes are tool used for communication among project team members. This is a place where you can write your notes related to the project. This note will be addressed to anyone working on the job, and will be visible to all members of the audit team. The Note will remain open until the status is resolved, as a reminder (we all know how it is easy to forget to document something when working on audit projects!). Upon completion of the audit, all instruction notes will be deleted.

What is project status?

The project status aligns the audit process with the International Audit standards and the standards of risk management. The project status could be "In progress", "Completed", "Reviewed", "Edited after review" and "Locked".